Privacy Policy

Information we may collect

To provide and manage casino services, MyEmpire Casino may handle information supplied directly by a player, information created through use of an account and technical information collected when the website is visited. The information collected depends on the services used, the player’s interactions with the website and any legal or security checks that are required.

Account and contact details

This may include a player’s name, date of birth, residential details, contact details, login information, account preferences and records of communications with customer support. We may also record information about responsible gambling settings, account restrictions and other choices made by the player. These details help us create and administer an account, provide relevant services, respond to questions and maintain accurate records.

Identity and verification information

A player may be asked to provide identity or other verification documents. Depending on the circumstances, this may include documents or information used to confirm identity, age, location, account ownership or the source of funds. We use this information to complete verification and anti-fraud checks, protect accounts, support safer gambling practices and meet legal or compliance obligations.

Payment and transaction records

We may keep records of deposits, withdrawals, wagers, wins, losses, payment methods, transaction references and related account activity. Payment providers may process payment information under their own privacy terms. Where appropriate, MyEmpire Casino may receive confirmation or limited transaction details rather than full payment credentials. Transaction records help us operate the account, resolve disputes, identify unusual activity and meet record-keeping obligations.

Device, usage and cookie data

When a player uses the website, we may collect technical information such as an IP address, browser type, device type, operating system, language settings, pages visited, session information, approximate location and website activity. We may also use cookies and similar technologies. This information can help the website function, remember preferences, understand performance, improve services and support security and fraud prevention.

How we use information

MyEmpire Casino uses personal information only for appropriate business, service, security and compliance purposes. The purposes may include:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals and other account transactions.
• Providing casino services, customer support and account-related communications.
• Confirming identity, age, account ownership and eligibility to use services.
• Carrying out anti-fraud, anti-money laundering, security and risk checks.
• Monitoring activity to protect players, the website and payment systems.
• Supporting responsible gambling tools, account limits and safer gambling interactions.
• Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
• Investigating complaints, disputes, suspected misuse or breaches of terms.
• Improving website operation, usability, security, products and customer experience.
• Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Some information may be required to open or maintain an account, complete verification, process a transaction or comply with legal obligations. If a player does not provide information that is reasonably necessary for these purposes, access to some services may be delayed, restricted or unavailable.

Sharing information

Information may be shared where reasonably necessary with service providers that help operate the website and casino services. These providers may support payment processing, identity verification, technology, hosting, security, fraud prevention, customer support, analytics, communications or professional services. They are expected to handle information appropriately and only for relevant purposes.

Information may also be disclosed where necessary to comply with a lawful request, legal obligation, court process or official investigation; to protect the rights, safety and security of players or the website; or to investigate suspected fraud, unlawful activity or breaches of applicable terms. We do not suggest that every provider or disclosure will apply to every player.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on a device when a website is visited. Some cookies are necessary for core functions such as signing in, maintaining a session, protecting the website and remembering selections. Other cookies may help us understand website use, measure performance, personalise features or support marketing activities where allowed.

Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect how the website operates, including account access or selected features. Browser settings and cookie controls vary, so players should check the help information for their chosen browser or device.

Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, transmission method or storage system can be guaranteed to be completely secure. Players should keep login details confidential, use suitable device security and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including account administration, service delivery, dispute handling, security and compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Subject to applicable requirements and reasonable verification, players may ask about the personal information held about them and how it is used. Players may also request that inaccurate or incomplete information be corrected. In some circumstances, a player may request deletion of personal information or restriction of its use. These rights are not absolute: information may need to be retained or processed to meet legal, security, transaction or responsible gambling obligations.

How to exercise your rights

For privacy and data requests, contact support@myempire-casino.best. Players may use this address to request access to their data, ask for correction of inaccurate information, request deletion of their data where applicable, or withdraw consent to marketing communications. A request should explain what is being sought and include enough information to help us identify the relevant account. We may need to verify the requester’s identity before providing information or making changes.

Withdrawing consent to marketing will not necessarily stop service, security, account or legally required communications. Marketing messages may also include an unsubscribe option where appropriate. A request to delete information may not remove records that must be kept for a period required by law, or information needed to resolve a dispute, prevent fraud, protect security or complete a transaction.

Complaints and updates

If a player has a concern about the handling of personal information, they should contact support@myempire-casino.best with details of the concern. We will review privacy requests and complaints as reasonably practicable. This policy may be updated from time to time to reflect changes to services, technology, operational practices or applicable requirements. The latest version published on the website will apply to information handled after the update, unless a different approach is required.