Responsible Gaming

Gamble responsibly

Responsible gambling means making conscious decisions about whether, when and how you play. It includes understanding that casino games are based on chance, accepting that losses can occur and keeping gambling within limits that are affordable for you. No strategy can guarantee a win, and past results do not determine future outcomes. A game that has not produced a win for some time is not necessarily more likely to win next time.

Only gamble with money that you can afford to lose after essential expenses have been paid. Do not use rent, mortgage payments, bills, food money, savings intended for important needs or borrowed funds for gambling. Avoid chasing losses by increasing your stakes or playing for longer in an attempt to recover money. Chasing losses can quickly lead to further losses and may make it harder to make calm, informed decisions.

• Set a spending limit before you start playing and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from household expenses and other financial commitments.
• Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or affected by medication.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Treat wins as part of the entertainment experience rather than as income.
• Keep your account details private and do not allow other people to gamble through your account.
• Review your gambling habits regularly, even when gambling appears to be under control.

It can also help to keep a simple record of deposits, withdrawals, time spent playing and the outcomes of your sessions. A record may make your gambling pattern easier to understand and can help you identify changes before they become serious. Remember that responsible gambling is not about winning or losing a particular session. It is about maintaining control over your decisions and ensuring gambling remains within safe personal boundaries.

Take breaks regularly and avoid making gambling decisions when you are feeling highly emotional. Excitement, frustration and disappointment can affect judgement. If you notice that you are playing automatically, ignoring your planned limits or thinking mainly about recovering losses, stop the session and step away from the service.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled without difficulty in the past. It may develop gradually, and a person may not recognise the change immediately. Warning signs can include spending more money or time gambling than planned, feeling unable to stop, hiding gambling from family or friends, or thinking about gambling throughout the day.

Possible warning signs

• You gamble for longer than you intended or regularly miss other commitments.
• You increase your bets because smaller amounts no longer feel satisfying.
• You return to gambling to win back money that you have lost.
• You feel restless, irritable or anxious when you try to reduce or stop gambling.
• You hide deposits, losses, sessions or account activity from people close to you.
• You use money set aside for bills, savings or everyday needs.
• You borrow money, use credit or sell items to fund gambling.
• You argue with family, friends or colleagues because of your gambling.
• Your sleep, mood, concentration, work or study is being affected.
• You feel guilt, shame, hopelessness or distress after gambling.
• You have tried to stop or cut back but have not been able to do so.

One warning sign does not automatically mean that a person has a gambling disorder, but it is a reason to pause and review what is happening. If several signs apply to you, consider taking a break immediately and speaking with a qualified support service. You do not need to wait until gambling has caused a major financial or personal problem before asking for help.

If someone you know may be experiencing gambling harm, approach them calmly and without judgement. Focus on the impact of the behaviour rather than blaming the person. Encourage them to use available account controls and seek independent advice. You should not lend money or take on responsibility for managing their gambling losses. Support is also available for family members and friends affected by another person's gambling.

Being honest with yourself is an important first step. Consider whether gambling is taking priority over work, study, family, hobbies or rest. If you are unsure, speak with someone you trust or contact an independent support service. Asking for assistance is a responsible decision and does not require you to explain or justify your concerns to other players.

Tools and steps to help you stay in control

MyEmpire Casino may provide account features designed to help players manage their gambling. Depending on the account and service available, these features may include deposit limits, loss or wagering limits, session reminders, time-outs or self-exclusion. Availability, settings and conditions can vary. Review the information presented in your account and use the available support option if you need help understanding a control.

Consider these practical steps

1. Decide your maximum spending and playing time before opening a game.
2. Use any available limit-setting tools before you deposit or begin a session.
3. Stop when your time or spending limit is reached. Do not change a limit simply to continue playing.
4. Take a meaningful break if you feel frustrated, excited or focused on recovering losses.
5. Consider a temporary time-out if you need distance from gambling and a longer self-exclusion if you want to stop.
6. Remove gambling applications, block gambling access where possible and avoid promotional messages if these make it harder to take a break.
7. Tell a trusted person about your decision so they can provide encouragement and accountability.
8. Seek independent financial, health or gambling support if gambling has affected your money, relationships or wellbeing.

Self-exclusion is a serious commitment to stop gambling for a chosen period or until you decide to seek further help, subject to the relevant process and applicable requirements. If you request self-exclusion, do not open another account or attempt to bypass the restriction. A self-exclusion should be combined with practical steps such as blocking access, managing available funds and contacting a support service.

Please remember that account controls are only one part of a safer gambling plan. A limit may reduce access to gambling but cannot remove every risk. You remain responsible for deciding whether gambling is appropriate for you, and you should seek professional assistance if you are finding it difficult to control your behaviour.

If you share a device or payment method with another person, protect your account and personal information carefully. Do not allow anyone else to use your account, and do not use another person's account to gamble. If you believe your account has been accessed by someone else, stop using it and contact the available support channel.

Getting help in Australia

If gambling is causing concern, independent help is available across Australia. Gambling support services can provide confidential information, counselling and practical assistance with reducing or stopping gambling. They may also help with financial concerns, relationships, stress and other effects associated with gambling harm. Support can be useful whether you gamble online, in person or through more than one type of service.

You can contact a recognised Australian gambling support service through its official website or by using the details published by your state or territory. You may also speak with your general practitioner or another qualified health professional. Financial counsellors can help you understand debts, budgeting and other money concerns. Independent support is available for people who gamble and for family members, friends and other people affected by gambling.

• If you feel comfortable, tell a trusted person that you are concerned about your gambling.
• Contact an Australian gambling support service for confidential guidance.
• Speak with a health professional if gambling is affecting your mood, sleep or general wellbeing.
• Consider financial counselling if you are experiencing debt or difficulty meeting expenses.
• If you are in immediate danger or thinking about harming yourself or another person, contact emergency services or an urgent crisis service in Australia.

Our approach

MyEmpire Casino supports informed decision-making and does not encourage excessive or harmful gambling. We may use account information and player interactions to help identify circumstances that could indicate gambling harm, where permitted by applicable requirements. We may contact a player, suggest a break, apply account measures or provide information about support options when appropriate. These actions are intended to support safer play and do not guarantee that gambling harm will be prevented.

If you have questions about responsible gambling, account limits, a time-out or self-exclusion, use the support option available on the website. Do not provide sensitive personal information through public channels. For current information about legal requirements, available protections and support in your location, rely on official Australian sources and qualified independent advisers.

Responsible gambling is an ongoing process. Review your limits when your circumstances change, and do not gamble to cope with financial pressure, difficult emotions or personal problems. If gambling no longer feels like entertainment, stopping and seeking support is the safest choice.